Thursday, August 27, 2015

I was less hate-y and miserable today.

I was less hate-y and miserable today. I think my Otezla is finally starting to take effect.

Dr. Edmond's office called me back today. I was on the phone with a customer at work and couldn't answer, but they left me a voicemail and also messaged me here to see if I had another phone number. Looks like they take it pretty seriously when a patient is unhappy, so that's nice.

I also called Dr. Crawford's office twice. I left a voicemail this morning, but still hadn't heard back by this afternoon, so I called again. Thankfully, the nurse who usually deals with me answered the phone. She said they'd been seeing patients all day, which I get. I asked her about my Otezla prescription and she said it was denied, but that they usually have to put it through more than once for it to be approved.

For the record I knew that would take time and it was not the reason I was calling. I was calling because I'm almost out of the Otezla samples they gave me and I didn't know what I was supposed to do (which I made sure to say in the voicemail I left). So I told her that and she said to just come and get more. I had no idea it was so simple. I think that most doctors and nurses assume that they are dealing with people who know how the system works, or at who at least have a clue. I am not either of those people yet. If they had just returned my call on Monday and told me to come get more pills it would have saved us both some stress and frustration.

IN ANY CASE I feel relieved knowing that I can get samples until my prescription is approved. Especially now that it seems to be starting to work!

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