So... Dick's. They are really starting to piss me off. 😳
I was told on the phone yesterday that I would have to wait a week or two for them to repair my bike. They said that they needed to order a part and when I asked if they'd ordered the part they said "No." So I'm thinking, "What is the damn hold up? This is just entirely unacceptable." so I asked for the manager's name and when he'd be in. I was told he'd be in today, so we went over there.
Well, I did not see the manager. I don't know if he was around or not. But we did see my bike - hanging up with a new gear shifter part on it - the very thing that had supposedly not been ordered and wasn't in yet. I also needed my back tire checked out because it's not staying inflated. I called someone over and asked them to find out if my bike was done and the little dude was not extremely helpful. I asked him if my tire was done and he said, "Yes, it looks like it has been." to which I responded "How can you tell if the tube was replaced from looking at the outside?" That was meant to be a genuine question - not a bitchy one, just FYI. He replied, "I know it's fixed because they told me." Well, don't just say some shit to placate me, you little ass! I don't work that way - I like to know things!
I am not entirely sure if I believe that my tire was fixed. It was flat while it was still hanging on the rack. He inflated it before I left, but if it's flat in the morning I will take it back AGAIN. And they will REALLY get a piece of my mind. Or, I will contact their corporate office and let THEM know what I think. I haven't decided yet.
They keep telling me that they have hired bike guys, but they haven't trained them yet. I think they need to GET ON IT because all this going back and forth and not knowing and being told one thing and then seeing something different DOES NOT WORK FOR ME. That is one thing I can't stand - really shitty customer service. Yes, I know what it's like to work with people - I do it at my job, too. And I would never want anyone to feel like I didn't know what was going on or that I didn't care. That is how you LOSE BUSINESS. 🙁